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I have used Critall & Westaway for many years. Initally, I was very happy with the service as you saw the same vet on every visit and he recognised your pet and dealt with them individually. Nowadays, everytime you go, you see another vet. All very young and inexperienced. Their inexperience shows when the vets recommend extreme last case scenario treatments and overnight hospitalisation at the first instance. I prefer to think that this is due to inexperience , rather than to a business decision. Their fees have risen and the personalised service has disappeared. I feel like I am a business opportunity when I visit the vets now. Time for a change.
K P.