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We have bought a 'brand new' washing machine from them but it turned out to be out of order. The machine has also caused flooding in our floor. Also, at installation, the boy (teenage) they sent said it was due to high water pressure and a plumber should solve the problem. After a check by our plumber, which cost us 80 pounds, it is recommended that during 40 years serving in plumping, nothing like the machine has ever observed. Then we requested an exchange after 2 weeks. They delivered another brand new but more expensive washing machine to us and left both the new and original machines in our kitchen without installing anyone. We are trying to contact them now, but after 30 mins waiting on the phone, no one picked up. We just want them to take the washing machine away. Or do the refund, as there s really no reason to trust them. I sincerely hope no one will be tracked by this horrible retailer again.